Return Policy

RETURN POLICY

From the date you receive your order, you have 14 days to contact our customer service team to initiate a return for an exchange or refund. You can contact our service team by emailing to miyucollective@outlook.com. Notify us with your order number and the reason for your return

CONDITION GUIDE

Due to the pre-loved nature of our products, some pieces may exhibit signs of wear. We strongly encourage you to carefully review the description before making a purchase. This is our guide to knowing what to expect when your item arrives. Buying pre-loved is supporting slow fashion and giving items a second life

EXCELLENT

Items described as excellent have been stored well by their previous owners, they have retained their shape and are showing little to no signs of wear

VERY GOOD

Items described as very good have been used by their previous owner and are showing light signs of wear. Areas of wear tend to be on the straps, corners and inside. Any visible damage will be mentioned in the description

GOOD

Items described as good have some visible signs of wear to the material which will be reflected in the price. This may include discoloration, hardware scratches and fading

RETURN COSTS

Please note that all customers are responsible for return shipment costs. Our team will provide you with a shipping label and the costs will be deducted from the refund. Items must be returned in their original state and packaging

Returning an item without their original packaging will incur a surcharge of €5,00

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